For Town Cars it is required to provide us 24 hours in advance. regarding Sprinter at least 2 days in advance.

We move people, safely and comfortably! Chosen for 2 “Extreme Makeover” events in the Oregon & Washington areas. Active in industry events, and local & national associations. We know our industry and all the best people & companies in it! Prompt and responsive service from reservation to receipt, 24/7. We serve the Greater Oregon area with service to and from all commercial and private airports and other points of interest and can handle all your transportation nationally and internationally. On-site maintenance and ASE-certified vehicle service technicians Google our reviews! Clean late-model luxury vehicles Real-time reservations Online reservation billing reports are available 24/7 Trained, experienced, and dedicated team focused on your satisfaction Dedicated account manager Weekly team meetings Same-day incident resolution goal.

We cannot be responsible for any lost or forgotten items, but we will take the extra effort to “double-check” for you and also will inform you if we find an item after your trip, or in the future.

Yes! This is a very important question to ask! Unlike rideshare and inferior services, all of our vehicles are insured at more than city, state, and federal requirements.

Yes. Please be ready when your vehicle arrives as it can affect other clients later in the day. Extra time may NOT be available in some cases. For airport transportation, we offer a 15-minute grace period and then charge additional time in ONE HOUR increments. For delayed or lost luggage, delays in customs or immigration (one hour, including grace, max wait free of charge), late departures from pick up location to the airports (Waiting longer than 15 minutes past the schedule time), extra stops, extra service or any other services not previously arranged and listed will result in an extra charge to the card on file. If you have reserved hourly, the waiting will count as time in the car.

By charging $1.00 per minute for waiting time, it makes sure that all delays are compensated for equally.

We accept all major credit cards, checks (that clear a minimum of 2 weeks before the event), or cash. All reservations must have a valid credit card on file for backup billing regardless. Corporate accounts may set up direct billing with additional company information.

Receipts will go out to the email on file immediately as payments are processed. You can also view and print your receipts by viewing your account online, or you may call to request a current or past receipt as needed.

Our chauffeurs are known for routinely arriving at any pick-up location (at a residence, office, or airport) 15 minutes before your scheduled pick-up time. If your chauffeur has not arrived in this time frame, please call 503-123-1234. You will often receive a text message notifying you of your trip status to inform you that your chauffeur has arrived at your pick-up location.

Upon arrival at Portland International Airport (PDX), please proceed to the lower-level baggage claim and exit the terminal. Our driver will communicate with you via text or call his/her parking spot number so that you can proceed to your own reserved vehicle. Cross the street to ISLAND 3, where your chauffeur, will meet you.

We do not charge for any flight arriving in Oregon that is canceled by the airline before take-off. However, it is the responsibility of the traveler or booking agent to notify our office at 503-123-1234 to advise us of any new travel arrangements.

Our operations staff monitors the exact arrival time of commercial flights into Oregon. Our goal is to ensure that your chauffeur will be waiting for you when you arrive. If this is a commercial flight, there will be no additional charges for airline delays.

Pets are allowed in our cars, but they have to be secured for the duration of the trip.

We apologize, but to keep our vehicles as clean and fresh as possible for ALL our guests, we do not allow any food in the vehicles.

Yes! In most vehicles, if you bring the AUX connection cord you can hook up your phone or iPod.

I’m sorry, but we cannot allow smoking in our vehicles. Our entire fleet of vehicles is nonsmoking. While we respect the rights and freedoms of our smoking clients, we also must consider the expectations of our non-smoking clients and their families. Smoking will result in a minimum $200 charge. If you need to smoke, we can make an additional stop as needed per your request.